Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

European Union — Right of Withdrawal (14 days)

If your order is being delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, for any reason and without justification.

How to start a request

If you have an account, you can access your orders at https://shop-account.noisebreak.ro.

If you checked out with a phone number only, without an email address, please use the link in your SMS order confirmation.

You can also contact us for any return question at shop@noisebreak.ro.

Returning the item

Once you notify us of your withdrawal, you have 14 days to send the item back.

The item must be in the same condition as received: unworn, unused, with tags, and in its original packaging.

Items sent back to us without first requesting a return will not be accepted.

Return address

Strada Piscul Crăsani 15d
062336 Bucharest
Romania

Return shipping cost

The cost of return shipping is the responsibility of the customer, unless otherwise stated.

Refunds

Once we receive and inspect your return, we will let you know if the refund was approved or not.

If approved, we will refund you within 14 calendar days, including the cost of standard outbound shipping. The refund will be issued to your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Custom or made-to-order products cannot be returned.

Gift cards are also non-returnable.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Contact

For any return questions, you can contact us at shop@noisebreak.ro.